Customer Service and Work Culture (CSWC) under Shyamsundar Child and Women Development Society IT Education Project "The Institute of Advance Studies"
Customer Service and Work Culture (CSWC) truly prepare young people for entry level roles in the organised service sector.
With over 220 hours of inputs, it is designed to develop attitudes & values, develop hard and soft skills and finally place young people into entry level careers.
The program is divided into 6 components:
Spoken English - over 70 hours of learning time to maximize students' use of spoken English. English is also the main medium of communication outside the classroom.
Computer Usage - covering basic MS Word, Excel and PowerPoint as well as Internet usage.
Intra and Interpersonal Skills - designed to increase students' ability to successfully operate within structured business environments. Skills developed include time management, listening skills, respect for self and others, conflict management, anger management, recognizing strengths and weaknesses and formulating vision and goals for life.
Social Confidence - assignment based field visits to modern retail, hospitality and BPO companies serve 2 main functions :
to de-mystify environments our students may feel excluded from;
to set a context for personal grooming, dependability, etc.
World of Work - covers the reality of work & workplaces, terminology, roles and responsibilities, understanding of organizational structures, interview techniques and successful CV writing.
Selling and Customer Service Skills - from the suppler to the sales cycle, objection handling and customer care, this component of our program helps students understand the 'science' that underpins successful selling and customer service. Role plays help students develop selling skills.
In the last weeks of the program students undergo rigorous practice and preparation to ready them for placement into the organised sector, with IAS's placement partner managing the procedure of connecting young people to potential employers, arranging interviews and reassuring and supporting them through the process until placement is made.
Fees: Registration - Rs. 500 + Tutions Fee - Rs. 1500 + Development Donation Fee: Rs. 500/-
Minority, SC/ST & PH student Admission & Registration - Rs. 250/-, Others same as above.
Shyamsundar Child and Women Development Society, Registered under ACT XXVI of 1961, Govt. of West Bengal.
Minority, SC/ST & PH student Admission & Registration - Rs. 250/-, Others same as above.
Shyamsundar Child and Women Development Society, Registered under ACT XXVI of 1961, Govt. of West Bengal.
